NRAI & Reelo to Host Kolkata Session on Sustainable Restaurant Growth Beyond Discounts & Aggregators
Kolkata, 12 May 2026: The National Restaurant Association of India (NRAI), in collaboration with Reelo, will host a focused Learning & Development (L&D) session titled ‘Stop Renting Customers: Build Growth Beyond Discounts & Aggregators’ on 14th May 2026 in Kolkata. The session comes at a time when restaurants across the country are increasingly evaluating the long-term impact of discount-led growth and growing dependence on third-party platforms for customer acquisition. With rising operational costs and increasing pressure on margins, the industry is seeing a stronger shift towards sustainable business models built on customer retention, loyalty and direct engagement. As consumer expectations continue to evolve beyond convenience towards more personalised and experience-led interactions, the session will explore how restaurants can build stronger emotional recall, create meaningful customer connections and drive repeat business through consistency and brand-le...